Privacy Policy
Last updated: January 2026
Tricho Health Clinic (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly, securely and transparently.
This Privacy Policy explains how we collect, use, disclose and store your personal information when you visit our website, book consultations or treatments, contact us, or otherwise interact with us online or in person.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Our Details
Business Name: Tricho Health Clinic
Address: Shop 2, 43 Grantham Street, Grantham Farm NSW 2756
Phone: 02 9627 3885
Email: hello@trichohealthclinic.com.au
Personal Information We Collect
We may collect personal information including:
- Name
- Email address
- Phone number
- Address
- Appointment and enquiry details
- Payment information (processed via secure third-party providers)
- Information provided during consultations
- Medical and health information relevant to hair and scalp concerns
Because we are a hair and scalp clinic, we may collect health information, which is considered sensitive information under the Privacy Act.
We only collect health information where it is reasonably necessary to provide our services and with your consent.
Automatically Collected Information
When you visit our website, we may collect:
- Internet Protocol (IP) address
- Browser and device information
- Pages visited and time spent on the website
- Referral sources
- Website usage and analytics data
This information helps us improve our website performance and user experience.
How We Collect Personal Information
We collect personal information when you:
- Book a consultation or treatment
- Complete a client intake or health form
- Contact us via phone, email, website forms or social media
- Subscribe to updates
- Leave reviews or testimonials
- Interact with our website
Where reasonable and practicable, we collect personal information directly from you.
In some cases, with your consent, we may collect relevant information from other health practitioners involved in your care.
How We Use Personal Information
We may use your personal information to:
- Provide hair and scalp assessments, treatments and related services
- Maintain client records and treatment history
- Communicate about appointments, results and follow-ups
- Send appointment reminders
- Process payments
- Improve our services and website
- Meet legal, regulatory and professional obligations
We only use personal information for purposes reasonably related to our clinic operations.
Consent
By providing your personal information, you consent to us collecting, using and disclosing it in accordance with this Privacy Policy.
You may withdraw consent at any time, subject to legal or contractual restrictions.
Marketing Communications
We may send you information about services, updates or educational content that may be relevant to you.
You can opt out of marketing communications at any time by:
- Using the unsubscribe link (where available), or
- Contacting us at the email address listed above
We will not send marketing communications without your consent.
Disclosure of Personal Information
We may disclose personal information:
- To trusted service providers (such as booking systems, payment processors, IT providers and practice management software providers)
- To other health professionals involved in your care (with your consent)
- Where required or authorised by law
- In connection with a business sale or restructure
- With your consent
We do not sell personal information.
Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
This includes:
- Secure digital systems
- Password-protected practice software
- Restricted staff access
- Secure disposal of physical records
While we use reputable and secure platforms, no system is completely immune from risk.
Retention of Personal Information
We retain personal and health information only for as long as necessary to:
- Provide services
- Comply with legal and professional record-keeping obligations
- Resolve disputes or enforce agreements
Health records are retained in accordance with applicable Australian health record retention requirements.
When information is no longer required, it is securely deleted or de-identified.
Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us using the details above.
We will respond within a reasonable timeframe and in accordance with legal requirements.
Overseas Disclosure
Some third-party service providers (such as hosting, cloud storage, booking or analytics providers) may store data on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.
Cookies and Analytics
Our website may use cookies and analytics tools to improve functionality and performance.
You can manage or disable cookies via your browser settings. By continuing to use our website, you consent to our use of cookies in accordance with this Privacy Policy.
Children’s Privacy
Our services are not directed to children under the age of 13.
If we collect personal information relating to a minor, it will be with the consent of a parent or guardian.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Making a Complaint
If you believe we have breached the Australian Privacy Principles, you may contact us using the details above.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be published on this page and the “Last updated” date will be revised.
Contact Us
Business Name: Tricho Health Clinic
Address: Shop 2, 43 Grantham Street, Grantham Farm NSW 2756
Phone: 02 9627 3885
Email: hello@trichohealthclinic.com.au